Any fees payable to third parties (such as castle admission fees or restaurant bills) or guided tours outside those offered by Aura Journeys are not included in the tour price unless expressly stated in the tour description.
Unless otherwise expressly stated in the tour description, the cost of accommodation and entrance charges are not included in the price, although we may be able to recommend appropriate accommodation to you. Please ask us about this at the time of making your booking enquiry. If you choose to use any accommodation recommended by us you do so independently. We accept no liability with regard to any disputes that may arise between yourself and any accommodation provider.
You will be notified at the time of booking of the price of your tour. You will be required at the time of booking to pay us a non-refundable deposit, typically up to 20% of the quoted tour price, and the full tour price of a booking should be made at least 14 days prior to departure. In certain circumstances (depending on the nature of the booking) we will require a non-refundable deposit in excess of the usual 20% (for example if your tour requires numerous ferry bookings to be made). On these occasions we will require additional payment in advance. Unless you are making a late booking, the balance owing must be paid to us no later than 14 days before your date of your tour commencing. If we do not receive the balance by this time then we will treat the booking as cancelled by you and you will be liable to pay our cancellation charges.
We accept, bank transfers and All Major Credit and Debit Cards. There are no fees for any payment method.
If you wish to change any part of your confirmed booking, you should inform us in writing as soon as possible. This should be done by the lead passenger named on the booking. Whilst we will do our best to assist you, we cannot guarantee that we will be able to meet your request.
Where we can meet a change request made you will be required to meet any extra costs incurred by us (and any costs or charges incurred or imposed by any of our suppliers) in making the requested change. Where we are unable to meet your change request and you no longer wish to travel on the basis of the original booking, this will be treated as a cancellation of your booking and cancellation charges may be payable by you, as outlined below.
If, once your booking is confirmed, you are unable to travel for any reason then we will allow you to transfer your booking to someone else (introduced by you, and who satisfies all of the conditions applicable to the booking) provided that: i. we are notified of this in writing at least 7 days prior to departure; ii. you and/or the transferee make payment of any costs and charges incurred by us and/or imposed by our accommodation providers or other suppliers, and iii. the transferee agrees to these conditions and all other terms of the contract between us. For the avoidance of doubt, no transfer requests or changes will be finally confirmed until full payment of all applicable charges referred to above have been received by the Company.
Where you are or any member of your party is prevented from travelling for any reason (including death, illness or jury service) we will transfer your booking to any other person satisfying all the requirements relating to your tour notified to us by you in writing a reasonable time prior to your due date of departure.
(b) Other changes
If you wish to make any other change to your booking at any time after our booking confirmation has been issued, we will try but cannot promise to meet your request. The total cost of your tour will remain the same if any of your party withdraw. Also if you wish to add an additional person to the tour (subject to our approval) the total price will remain the same. We require your authority in writing before we can make any change. In the event that any change is requested in relation to a group booking we require the authority in writing of the lead name before we can make the change.
Aura Journeys have no responsibility for any accommodation issues which arise from group changes/cancellations. This will solely be your responsibility. In the event of accommodation issues being impossible to resolve and the tour being cancelled charges will apply as listed below.
If you wish, following the issue to you by us of our booking confirmation, to cancel your booking or any part of it relating to any person (in the case of a group booking), we will require your authority in writing or (in the case of a group booking) the authority in writing of the lead name to do so.
Our cancellation charges will apply (see cancellation charges below). These are calculated with reference to the date on which we receive your authority in writing. We will not refund to you any deposits, other fees or charges made by us and paid by you relating to your tour in the event of cancellation by you.
We incur costs from the time you make your booking and you agree that if you cancel your booking you will compensate us for our losses and expenses, as per the table below. Our cancellation charges increase the nearer the cancellation is made to your tour commencing as we may not be able to resell your tour without making significant price reductions, or at all.
We strongly recommend that you take out insurance cover for cancellation adequate to cover the value of your tour.